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SAP FESTIVAL

Journey to the

Intelligent Enterprise

Agenda / Area

Customer Experience

For everyoneThis area only

08.00
09.00

Welcome & Registration

09.00
09.20

Introduction

by Alain Georgy (Managing Director SAP Belgium & Luxembourg)

09.20
10.00

Innovation Talks

09.20
09.35

Innovation Talk by Adriana Marais

When asked why she wants to go to Mars, Adriana answers that the allure of the unknown is far more powerful than the comfort of the known. According to Dr Adriana Marais, Director at the Foundation for Space Development, we are at a turning point in history, with humanity ready to go extra-terrestrial. "After all, the Chinese made cotton plants grow on the dark side of the moon and every month, spaceships are launched to explore space. As humans and entrepreneurs, we need to fully realize that we are entering a new era." In her keynote speech, Adriana will give her view on why space changes everything for us here on earth.

09.35
09.50

Innovation Talk by Tom Raftery

Few people have the ability to connect technology, business and people with as much insight and relevance as SAP evangelist Tom Raftery. In his keynote speech, Tom will focus on the impact of new technologies on our personal lives and how enterprises need to be truly intelligent to connect with the new customer.

09.50
09.55

Innovation Talk by SAPience

SAPience.be is the Belgian SAP User Group. They are the ones at the centre of the entire SAP community. They offer SAP users an independent platform to connect with other users, to share experiences and knowledge and to learn from peers.

09.55
10.00

Innovation Talk by Capgemini

Imagine how new technologies like blockchain, IoT or artificial intelligence make companies transparent. With the consumer being empowered by technology, companies must earn his or her trust before any meaningful relationship can be installed.

11.00
11.20

Round Tables & Speaker Corners

10.00
10.20

Speaker Corner: It’s a Customer Experience Revolution !

by SAP

Discover in this session why SAP C/4HANA is a real disruptor in the CRM landscape. You’ll understand what make our suite an unique offering on the market and why we are the only software provider being rated as a Leader in all Gartner Magic Quadrants around Customer Experience solutions.

10.00
10.40

Round Table: 360° Service Experience: Discover the full SAP Field Service Management differentiator

by Amista

No matter the size of your business, customers come first. To gain a competitive advantage, we focus on the entire customer service journey from interaction to self-service. ‘Cause everyone knows that good service makes you even sell more, bad service makes customers leave you… SAP Field Service Management covers every touchpoint and provides the tools you need to grow your road to success.

10.30
10.50

Speaker Corner: What makes Qualtrics so interesting?

by Qualtrics

It’s clear for most why SAP decided to acquire Qualtrics. It’s a software that helps turn customers into fanatics, products into obsessions, employees into ambassadors and brands into religions. Find out how you benefit from it as well.

10.50
11.30

Round Table: Best Customer Experience Practices to start with SAP Commerce

by TheValueChain

Many customers want to engage into commerce but how to make it tangible and pragmatic. How to take the first steps into customer experience.
11.00
11.30

Speaker Corner: Discover how AG Real Estate gains more insights using SAP Analytics Cloud

by AG Real Estate

Understand visitor flow within shopping centers, assist business users in establishing budgets, and follow up using fast, scalable analytics. Find the perfect balance between centralized business intelligence and user self-service. Find out how AG Real Estate is deploying a cloud reporting solution that integrates with its existing IT environment.

Customer highlighted: AG Real Estate 

11.30
12.00

Innovation Talks

11.30
11.45

Innovation Talk by Fons Van Dyck

11.45
11.52

Innovation Talk by Vincent Colegrave, Solar Impulse

11.52
11.55

Innovation Talk by delaware

Imagine that water supply companies could save 20% of water just by applying artificial intelligence. Come and hear what Delaware and De Watergroep have to say about their maintenance project.

11.55
11.58

Innovation Talk by Deloitte

Imagine that kids who are 5 years old today, will live 150 years in the future. How will companies deal with this new kind of customer? Discover how you can reimagine your processes and businesses for the customer of tomorrow!

12.00
13.00

Lunch

with concert

by Typh Barrow

13.00
14.00

Round Tables & Speaker Corners

13.00
13.40

Round Table: Boost your customer services. Discover the SAP roadmap

By Flexso

Compare SAP S/4HANA for Customer Management with SAP C/4HANA Service Cloud. Gain insight into the fit for purpose and how they complement each other.

13.30
13.50

Speaker Corner: The ultimate buying experience with VR

by Canguru

In this session, we’ll share how to elevate the users’ (and buyers’ ) experience by using CRM, CPQ and Virtual Reality. Aiming for increased sales by a seamless integration between CPQ and S/4, going from quotation to production order. Optimizing quality and throughput of an integrated quotation to order process. A real-life case.

Customer highlighted: Exterior Living 

14.00
14.30

Innovation Talks

14.00
14.15

Innovation Talk by the Red Lions

"Can you become our national coach?" When goalkeeper Vincent Vanasch informally asked his field hockey club coach if he would be willing to become head of the Red Lions, Vincent could not have imagined that 5 years later, the Red Lions would become world champions. How do you get a team from good to brilliant? How to innovate to get to the top? And how to infuse change not on, but with your team?

14.15
14.22

Innovation Talk by Danielle Hernandez (from IDC)

By 2020, 60% of all enterprises will be in the process of implementing an organization wide Digital Platform Strategy. The other 40% is in some kind of deadlock, or still working in a silo approach, cumulating digital legacy and shadow IT projects. Danielle Hernandez provides you with a canvas for enterprise-wide digital transformation, and what is the role of each CxO to become a mature digital savvy enterprise.

14.22
14.25

Innovation Talk by Flexso

What if chatbots could be the best assistant for your candidates? Discover how smart technologies help your HR department optimize your recruiting and onboarding processes.

14.25
14.28

Innovation Talk by TheValueChain

The only barrier to reinvent your company is your creativity. Technologies have matured and are now business-driven. Discover the business value of digitization leading to the Intelligent Enterprise.

14.30
16.00

Round Tables & Speaker Corners

14.30
15.10

Round Table: How self-service can empower B2B digital commerce

by Elision

Self-service as catalyser, setting up a great self-service is an ideal catalyser for your B2B commerce.

15.20
16.00

Round Table: Are you ready for next decade customer & field services?

by CTAC

Your hidden treasure for the next decade is excelling at customer service to achieve ultimate customer experience. Discover in this session how you improve your connected service scenario in your customer and field services.

15.30
15.50

Speaker Corner: Delivering a B2C experience in a B2B commerce

by SQLI

In a digital world, customer experience is on the rise. B2B behaviour isn’t any different, with buyers expecting the same level of experience as within B2C. The rising competition made Arcelor realise this and step up their game.

Customer highlighted: Arcelor Mittal

16.00
16.30

Innovation Talks

16.00
16.15

Innovation Talk by Alex Callier

16.15
16.30

Innovation Talk by Timo Elliott

The future is already here! Robots working alongside humans, cars sharing information with other cars, ultra-précised crop fertilization… We're past the age of buzz words, the applications are already here! And who better to give you a deep dive into today’s innovations and applications than SAP evangelist Timo Elliott.

16.30
16.45

Closing

by Alain Georgy (Managing Director SAP Belgium & Luxembourg)

16.45
17.30

Bits & Bites

Reception

17.30
22.30

Concert

17.30
19.00

Hooverphonic

Connected Concert

19.00
22.30

DJ

Mademoiselle Luna (19:00-20:30) & Maarten Vancoillie (20:30-22:30)